Communication Protocol for Concerns

Aspiring to inspire others towards excellence, developing as individuals together in a distinctively Christian environment.

“For the body is not one member, but many.” — 1 Corinthians 12:14

At Little Waltham C.E.V.A. Primary School, we believe that open, honest communication between home and school builds trust and ensures that every child flourishes.
We understand that parents and carers may sometimes have questions or concerns. This page outlines the correct procedure to follow, ensuring that issues are dealt with efficiently, fairly, and at the appropriate level.

Our Approach

Most concerns can be resolved quickly and informally by speaking directly with your child’s class teacher. This is the first and most effective step in resolving most issues.
If a concern cannot be resolved informally, it may move through the next stages as described below.

Who to Contact

Step 1: Speak to your child’s class teacher

The first point of contact for all concerns relating to learning, friendships, behaviour or wellbeing.
Teachers know your child best and are usually able to resolve concerns quickly.
Please arrange appointments through the school office rather than approaching teachers at busy times.

Step 2: If the concern remains unresolved

Depending on the nature of your concern, please contact:

Pastoral or wellbeing concern: Mrs R. Baker (Deputy Headteacher)
Learning or curriculum concern: The relevant subject leader
SEND or additional needs: Mrs Chalkley (Acting SENCO)
Administrative or general queries: School Office team

All meetings should be booked through the school office.

Step 3: Escalate to the Headteacher

If your concern has not been resolved after following the steps above, please contact the headteacher, Mr S. Saunders.
You may request a meeting or write to the Headteacher via the school office.

Step 4: Contact the Chair of Governors

If the matter remains unresolved, you may write to the Chair of Governors (via the Clerk to Governors).
Letters should be marked Private and Confidential and sent via the school office.
The Chair will determine whether the matter should proceed to a formal Complaints Review Panel.

Step 5: Complaints Review Panel

A panel of impartial governors will review how the complaint has been handled and decide on next steps.
You will receive a written outcome following the panel’s review.

Step 6: Next Steps

If you are still dissatisfied after the school’s process is complete, you may contact the Department for Education.

The school’s full Complaints Policy can be found here.
Little Waltham Complaints Policy

At Little Waltham, we are strongest when we work together in unity and mutual respect.
By following this communication protocol, we can ensure that every concern is handled fairly, compassionately, and in the best interests of our children.